Cryptonow is the intellectual property of Cryptonow Group AG. The trademarks, products, and service platforms are exclusively licensed by Värdex Suisse AG for the Swiss retail market.
Värdex Suisse AG (Värdex Suisse), a public limited company based in Baar, Switzerland, is the operator of this internet site (website) and provider of the services offered here.
In some countries not all features of the website may be available. It is also your responsibility to comply with the laws and regulations of the country in which you are resident and/or from which you use this website and the services of Värdex Suisse.
1. Cryptonow voucher cards and redemption of credits
1.1 Among other things, Värdex Suisse issues voucher cards which can be purchased at various sales points. A voucher card is a prepaid value card and as such comparable to a gift voucher. A cryptonow voucher card is a voucher card in combination with a printed (empty) blockchain crypto-wallet (hereinafter referred to as voucher card).
1.2 The voucher card contains a credit in FIAT currency (CHF, EUR), which is acquired with the special purpose of the exchange transaction in crypto-currencies (e.g. Bitcoin, Ethereum and Bitcoin Cash) and can be activated and used exclusively on the platform www.cryptonow.ch operated by Värdex Suisse.
1.4 For activation on the platform, a physical cryptonow voucher card in plastic or paper form or a or digital Cryptonow voucher in paper form (PDF) must be purchased in advance.
1.5 The balance on the voucher card can only be used for a full exchange transaction. It is not possible to divide this amount into several partial amounts.
1.6 It is neither possible to pay the total amount in cash nor to return the voucher card or exchange it for other vouchers. There is no interest on the credit balance.
1.7 The balance on the voucher card expires 12 months after purchase. Special "pro-motional gift cards" have a shortened validity period, provided that the corresponding note (Valid until ...) is printed on the packaging.
1.8 Värdex Suisse reserves the extraordinary right to suspend the activation of voucher cards temporarily or permanently under special circumstances such as technical malfunctions, system maintenance, IT system attacks, fraud or similar.
1.9 The voucher card is transferable as a gift. Värdex Suisse accepts no liability in the event of loss, theft or damage to the voucher card. Such cards will not be replaced. Any claims can only be made upon presentation of the voucher card and the receipt.
1.10 A trade with the cryptonow voucher cards is prohibited. Värdex Suisse reserves the right to stop supplying voucher cards to persons who violate this ban.
2. Data security and data protection
2.1 Värdex Suisse uses personal data for the purposes stated at the time of transfer and/or for the purposes set out in these Data Protection Regulations and/or for other purposes permitted by law.
2.3 User information, which does not identify any individual person, may be disclosed to third parties for marketing, advertising, or other purposes.
2.4 Any third-party company which receives or has access to such personal data is obliged by Värdex Suisse to protect this data and to use it only to provide the ser-vices intended for you or for this platform, unless otherwise required or permitted by law. Värdex Suisse will ensure that each of these third-party companies is aware of the obligations according to these Data Protection Regulations. Contracts are only concluded with third-party companies, which are bound by precisely these provisions, which protect the personal data passed on to them in the same way as the obligations which Värdex Suisse enters into in accordance with these Data Protection Regulations, or to which Värdex Suisse is subject in accordance with the applicable data protection laws.
2.5 Personal data may be processed during card activation. The user expressly agrees to the processing of the user’s data in accordance with the General Data Protection Regulations (GDPR).
2.6 The most modern security technology is used to protect the data.
2.7 In principle, no liability can be assumed for the security of data transmitted via the internet. The transmission of the data is not encrypted.
3. Links from third parties
3.1 Occasionally, Värdex Suisse may, at its discretion, place or offer products or ser-vices of third parties on its website. These third-party websites have separate and independent data protection regulations. Värdex Suisse recommends that you check all regulations, terms, conditions and rules, including the data protection regulations of each website you visit. Nevertheless, Värdex Suisse makes every effort to protect the integrity of its website as best it can and welcomes any feedback on these third-party websites.
3.2 Värdex Suisse does not control these websites, nor their content, and you agree that Värdex Suisse is not responsible or liable in any way for any of these third-party websites, including their content, rules, omissions, promotions, products, services or actions, and/or any damage, loss, delay or other problems caused by, associated with or arising from such websites. This list is only exemplary and not exclusive.
4. Intellectual property
4.1 Unless otherwise indicated, all content on this website is the property of Cryptonow Group AG and protected by copyright, trademark and/or other applicable laws. You may view, print and/or download copies of content from this website solely for your own use for non-commercial and/or informational purposes, provided you respect all copyright and proprietary notices.
4.2 The trademarks such as "be your own bank", "cryptonow", "cryptonow wallet", service marks and logos on this website are the property of Cryptonow Group AG or the respective license owner. Software programmes, texts, pictures, graphics, data, prices, merchandise, diagrams, graphic representations as well as film and audio material used on this website are the property of Cryptonow Group AG. Trademarks and content may not be copied, reproduced, modified, republished, uploaded, post-ed, transmitted, scraped, collected or distributed in any form or by any means. Any unauthorised use is prohibited and may violate copyrights, trademark rights and/or other applicable laws and could result in criminal or civil prosecution.
5.2 Voucher card holders accept and agree that they are the rightful owners of the voucher card and the relevant credit balance and that they are required to carry out the exchange transaction as the owner without infringing the rights of third parties or applicable laws.
6. Customer service
If you have any questions about the cryptonow voucher card, the customer service is available for you via telephone: (+41) 41 508 78 01 or online.
B. Exchange Transaction Provisions
7. Procedure and conditions of the exchange transaction
7.1 The exchange transaction of FIAT (CHF, EUR) voucher card credit to the specific cryptocurrency via cryptonow.ch is carried out in the following manner:
i. The voucher card holder activates the voucher at www.cryptonow.ch/go using a voucher ID, a one-time activation PIN and a valid mobile phone number.
ii. After successful registration and
iii. exchange threshold check, the validity and correctness of the mobile phone number of the voucher card owner is verified by means of a time-limited SMS mTAN code.
iv. After successful verification, the user can exchange the available FIAT voucher credit (CHF, EUR) in cryptocurrency as soon as
7.2 On the displayed exchange website, the preliminary exchange reference rate of FI-AT is displayed in crypto-currency and updated after a few seconds. By pressing the button ("Exchange now") or ("Complete") the FIAT/crypto exchange transaction is bindingly executed within a few seconds and cannot be reversed. A reversal of the exchange transaction is also excluded.
7.3 The preliminary exchange reference rate which is displayed to the user on the website may deviate from the effective, bindingly executed reference rate due to market fluctuations and short-term excess supply or demand. Cryptonow has no influence on this.
7.4 If the exchange process cannot be carried out by the system within 10 seconds after pressing the button ("Exchange now") or ("Complete"), the exchange transaction is cancelled and the user can initiate a new exchange transaction.
8. Crypto transmission to voucher card crypto-wallet
8.1 After the effective exchange transaction has been carried out, the exchanged crypto amount is sent from cryptonow via blockchain to the crypto-wallet (physical card or paper wallet / PDF) of the voucher card holder. The voucher card also functions as a crypto-wallet with a unique blockchain target address and the corresponding private key for access.
8.2 Due to characteristics inherent in the nature of the respective block chain network, the card holders must also acknowledge and agree that sending crypto currencies to the user's wallet may take between 10 minutes and twenty-four (24) hours, pro-vided that there are no unforeseen and unavoidable incidents on the respective block chain network and Värdex Suisse services.
8.3 It is excluded at all times that the acquired crypto amount is sent to a crypto-wallet address other than that of the voucher card holder or user of the crypto-wallet.
8.4 The voucher card holder shall ensure before carrying out the exchange transaction that he/she is in possession of the crypto-wallet addresses (public and private key) and that these are undamaged and valid (QR code readable or plain text readable on voucher cards - wallet well readable). If the exchange transaction is carried out by the user and afterwards the access to the received crypto value is not possible, cryptonow assumes no liability. In particular, the user or voucher card holder is re-sponsible for the secure storage of the private key. Cryptonow and Värdex Suisse do not know the private keys and can neither disclose nor restore them. A refund of the voucher amount in FIAT or the exchanged crypto value is excluded.
9. Exchange limits and thresholds
Värdex Suisse ensures the proper and regulatory correct execution of the exchange transaction by means of various technical measures. In particular, Värdex Suisse intends to structure the exchange transaction as a two-party transaction (money exchange business). Legal limits apply, whose compliance is monitored by Värdex Suisse. Värdex Suisse has set its internal systemic thresholds for the exchange transaction below the legal limits. Should the user exceed the thresholds set by Värdex Suisse (irrespective of the number of voucher cards used) or should compliance with money laundering and terrorism financing regulations or international sanction regimes require it, Värdex Suisse reserves the right to prevent the user from making the exchange transaction temporarily or indefinitely by means of a systemic measure. If there are strong indications that the thresholds are often exhausted by the user, Värdex Suisse can permanently stop the exchange transaction, which will result in a deactivation of the cryptonow services or the purchased voucher card(s). For more detailed information on thresholds and user scoring, please contact firstname.lastname@example.org.
10. Exchange transaction reference price
10.1 Through the exchange transaction via Värdex Suisse Exchange Services, the user buys crypto currencies directly from Värdex Suisse or sells directly to this company. Värdex Suisse therefore does not act as an intermediary agency or marketplace be-tween buyers and sellers of crypto currencies. The exchange transaction is subject to the Värdex Suisse reference price. By the term "reference price" Värdex Suisse understands the liquidity adjusted price of a given crypto-quantity in the respective national currency as quoted on the platform. The reference price indicates either the "purchase price", i.e. the price in the local currency at which you buy crypto-currencies from Värdex Suisse, or the "selling price", i.e. the price in the local currency at which you sell crypto-currency. For all transactions that take place at the "reference price", the user agrees that the acceptance of the reference price as the only conversion factor is the condition for using the cryptonow service.
10.2 The voucher card holder acknowledges and agrees that the price of the cryptocurrencies depends on the reference price of the platform. Fluctuating market conditions as well as delays in third-party services (interfaces) can influence the refer-ence price both positively and negatively. Värdex Suisse has no influence on this.
C. Final Provisions
11. Changes and additions
11.2 The respective valid version is published on the cryptonow website under "https://cryptonow.ch/en/app-terms-of-use" and is considered accepted by the participant from the moment of publication. In the event of any ambiguities and/or contradictions between the German and/or English version of the Terms and Conditions, the German version shall prevail.
12. Severability clause
13. Place of jurisdiction and applicable law
Last Update: 1st of August 2023