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We’re here to answer all your questions. Our support team is happy to help via phone, chat, or email.

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Response time: 2-3 business days.
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Call our support team directly by phone at +41 41 508 78 01.
Mo-Fr: 9-12 AM & 1-6 PM
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No matter when you need assistance, our comprehensive online help provides you with step-by-step guides, answers to frequently asked questions, and helpful troubleshooting tips.

Support FAQs.

I have activated my gift card but have not received the cryptocurrency yet

I can't read my gift card PIN code or private key anymore - what should I do?

What are the exchange limits for Cryptonow gift cards in Switzerland?

What is the difference between Cryptonow Wallet® and Mobile App?