Report an official complaint.

We are always striving to improve. Help us get better by sending your complaint via email.

1.a. Personal data of the complainant:

Last name*

First name*

Registration Number

LEI (if available)

Customer reference (if available)

Address: Street, number, floor (in case the complainant is a legal entity, address of the complainant's registered office)*

Postal code*

City*

Country*

Phone number*

E-mail*

1.b Contact details (if different from 1.a)

Last name/legal entity name

First name

Address: Street, number, floor (for firms' registered office)

Postal code

City

Country

Phone number

E-mail

2. Information about the complaint

2.a Associated support ticket number(s)

2.b Associated wallet ID(s) or serial number(s)

2.c Description of the complaint’s subject-matter*

0 / 2000 characters

2.d Date(s) of the facts that have led to the complaint

2.e Description of damage, loss or detriment caused (where relevant)

0 / 2000 characters

2.f Other comments or relevant information (where relevant)

0 / 2000 characters

Your data will be processed by Cryptonow only for the purpose of processing your request and for personal contact and communication with you by mail, email, or phone. You can revoke your consent to this data processing at any time with effect for the future. Please address your revocation by mail or email to data-protection@cryptonow.ch. Please note that in this case, no further contact or communication with you can be made. Your data will be processed by Cryptonow for the purpose of answering your inquiry. Further information can be found in our privacy policy.