Report an official complaint.

We are always striving to improve. Help us get better by sending your complaint via email.

1.a. Personal data of the complainant:

Last name*

First name*

Registration Number

LEI (if available)

Customer reference (if available)

Address: Street, number, floor (in case the complainant is a legal entity, address of the complainant's registered office)*

Postal code*

City*

Country*

Phone number*

E-mail*

1.b Contact details (if different from 1.a)

Last name/legal entity name

First name

Address: Street, number, floor (for firms' registered office)

Postal code

City

Country

Phone number

E-mail

2. Information about the complaint

2.a Associated support ticket number(s)

2.b Associated wallet ID(s) or serial number(s)*

2.c Description of the complaint’s subject-matter*

0 / 2000 characters

2.d Date(s) of the facts that have led to the complaint

2.e Description of damage, loss or detriment caused (where relevant)*

0 / 2000 characters

2.f Other comments or relevant information (where relevant)*

0 / 2000 characters

2.g Purchasing Details

Please provide a copy of the purchasing receipt of our product or service.

Choose File to upload or drag and drop

Maximum file size 5 MB (PDF, JPG, PNG)